- Problems create opportunities
- The impossible is a paradigm – Change your mind to change your performance
- Ask why five times to get to the real answer
- Eliminate excuses – do it right the first time
- Correct errors immediately
- Involve everyone – we are smarter as a group than a single individual
- Reconsider rigid thoughts, situations change
- Think simple, not perfect solutions
- Use your mind more than your money
- The goal: continuous improvement over delayed perfection
